Equipment Down? We Respond Fast.
When equipment goes down, patient care suffers. PT United’s certified service team provides fast, reliable repair and maintenance for all major therapy equipment, so your clinic stays up and running.
Opening a new clinic? See New Clinic Installs →Service Types
Downtime Costs More Than a Repair Bill
One broken table or modality ripples through your whole schedule.
Disrupted Treatment Plans
When a unit is out of service, therapists work around it, reshuffle rooms, or change the plan of care.
Chasing Technicians
Finding someone qualified for each brand and device eats up staff time you don’t have.
Missed Inspections
Without a schedule, annual safety checks slip, and small issues turn into costly failures.
Service Built Around Your Clinic
From on-site service calls to depot repairs, we keep your equipment safe, compliant, and treating patients.
On-Site Repair
A certified technician is dispatched to your clinic to diagnose and repair equipment where it’s used, with minimal disruption to your schedule.
- Technician comes to you
- Treatment tables, traction, and larger equipment
- Priority response for PT United Partners
Depot Mail-In Repair
For smaller units and portable devices, ship the unit to our service team and we’ll repair it and send it back.
- Ideal for smaller units and portable devices
- No on-site visit needed
- All major modality brands serviced
Annual Safety Inspections
Scheduled safety inspections for all of your clinical equipment help you stay compliant and catch issues early.
- Inspections for all clinical equipment
- Supports safety compliance
- Catch problems before they become costly
Preventative Maintenance Programs
Scheduled maintenance keeps equipment running at its best, so you avoid surprise downtime in the middle of a busy week.
- Scheduled maintenance visits
- Fewer emergency repairs
- Longer equipment life
All Major Therapy Equipment
We support the equipment your clinic relies on every day, across all major modality brands.
Don’t see your equipment? Ask us. If it’s in your clinic, there’s a good chance we can service it.
From Service Request to Back in Use
A simple process that gets your equipment working again with as little effort from your team as possible.
Request Service
Reach out to our team, or request equipment service directly from SupplyStream. Tell us what’s wrong and which unit it is.
We Choose the Right Fix
Our team determines whether an on-site visit or depot mail-in repair makes the most sense for your equipment.
We Repair It
A certified technician comes to your clinic, or your unit is repaired at our depot and shipped back to you.
Back to Treating Patients
Your equipment is back in service. Ask about inspections and preventative programs to keep it that way.
Fix Problems Before They Happen
Preventative maintenance and annual safety inspections help you stay compliant and catch issues before they turn into costly breakdowns.
- Annual safety inspections for all clinical equipment
- Scheduled preventative maintenance
- Less unplanned downtime
- Priority response for PT United Partners
Have a unit that needs attention?Tell us what’s going on and we’ll get the right technician on it.
Schedule a service call →One Partner for the Life of Your Equipment
We sell it, we install it, and we keep it running. No handoffs between vendors, no guessing who to call.
Buy It
Order equipment and supplies from 500+ vendors through SupplyStream, with negotiated pricing and one monthly invoice. Explore SupplyStream →
Install It
Opening or expanding? Our installation team delivers, assembles, and tests every piece. See New Clinic Installs →
Keep It Running
Repairs, inspections, and preventative maintenance from the same team that knows your equipment.
Everything You Want to Know About Service & Repair
Don’t see your question? Reach out. We’re happy to talk it through.
What equipment does PT United service?
We support all major therapy equipment, including modalities, ultrasound, traction, and treatment tables, and we service all major modality brands. If you’re not sure whether we cover a specific unit, just ask.
Do you come to our clinic, or do we send equipment in?
Both. For most equipment, a certified technician is dispatched to your clinic for on-site repair. Smaller units and portable devices can be sent to us for depot mail-in repair.
How do I request service?
Contact our team through the service request form or call (480) 788-6483. SupplyStream customers can also request equipment service directly from SupplyStream.
Do you offer annual safety inspections?
Yes. We provide annual safety inspections for all clinical equipment to help you stay compliant and catch issues before they become costly problems.
What is a preventative maintenance program?
It’s scheduled maintenance for your equipment, so issues are caught and addressed before they cause downtime. We’ll recommend a schedule based on the equipment in your clinic.
Do PT United Partners get faster service?
Yes. PT United Partners receive priority response on service requests.
Can PT United also help us buy or install new equipment?
Yes. You can order equipment through SupplyStream, and our New Clinic Installs team handles equipment selection, procurement, delivery, and setup for new and expanding clinics.
Keep Your Equipment Treating Patients
Schedule a service call, set up annual inspections, or ask about a preventative maintenance program for your clinic.
Opening a new clinic? Explore New Clinic Installs →