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Contact Information
460 Amherst St, Suite 5
Nashua, NH 03063
9:00 AM 5:00 PM EST
Frequently Asked Questions
Quick answers to the most common things new and prospective clinic partners ask about PT United and SupplyStream.
PT United is a co-op owned and operated by PT business owners: not a national distributor with shareholders to satisfy. That means our incentives align with your clinic's success. We leverage collective purchasing power to get better pricing, and we offer services no traditional distributor does: SupplyStream technology, clinic installations, equipment repair, and succession planning.
Our primary partners are PT clinic owners and operators, but we also work with multi-discipline practices, hospital outpatient departments, and other rehab-focused facilities. Contact us and we'll let you know if you're a good fit.
SupplyStream access is included as part of your PT United partnership. There are no extra platform fees: the value comes from the savings and efficiency you gain. Contact us for full partnership terms.
Response times depend on your location and the type of equipment. Most on-site service visits are scheduled within 3–5 business days. For urgent situations, we prioritize PT United partners. Mail-in depot repair typically takes 5–10 business days.
Absolutely. Many clinics start by adding SupplyStream for specific product categories or to consolidate invoicing, then migrate more of their ordering over time as they see the value. There's no requirement to order exclusively through PT United.
When your clinic recommends or prescribes products to patients, they purchase them through your clinic's branded E-Store portal. PT United fulfills the order directly to the patient's home, and your clinic receives a revenue share on every purchase: monthly, via check or ACH.
What Happens After You Reach Out
We've kept our onboarding process as simple as possible: because you have a clinic to run.
We Respond
Within one business day, a real PT United team member reaches out: not a bot, not an auto-reply, a person who understands PT clinics.
Discovery Call
We schedule a quick 20–30 minute call to understand your clinic's needs, volume, and goals. No pitch: just listening.
Custom Proposal
Based on what we learn, we put together a tailored recommendation: which services fit, what pricing looks like, and what the onboarding timeline would be.
You Go Live
Once you're ready, we handle the entire onboarding: from SupplyStream setup to your first order. Most clinics are fully live within 5–7 business days.
Ready to Get Started?
Join 4,000+ clinic locations across the US that trust PT United as their supply partner.