How Can We Help You?

1. Use the Shop or your Supply Lists to add items to your cart
2. Click the cart icon in the top right corner and select View Quote
3. Review your cart to confirm all items and quantities are correct
4. Click Create Sales Order
5. Verify the shipping address is accurate
6. Click Create Sales Order again to submit

Purchasing Directors can approve or deny orders from the Sales Order Request email, or within SupplyStream:

1. Log in to SupplyStream
2. Navigate to the Awaiting Approval section on your homepage
3. Click Review to open the order
4. Select Approve, Deny, or Edit as needed

Yes — if your order is still in Pending status you can add or remove items:

1. Add the item to your cart if adding something new
2. Go to Orders → Sales Orders in the left navigation
3. Locate the order and click the Sales Order ID
4. Click Edit in the top right corner
5. Under Quote Contents, select items to add — or click the trash icon under Products to Purchase to remove
6. Click Save to apply changes

Once your order is approved, our team will begin fulfillment. Tracking information will be emailed to you as soon as it becomes available.

Contact us as soon as possible via Live Chat or info@ptunited.com with:

• Your Sales Order number
• The item(s) you would like to return
• The reason for the return

Our team will review your request and provide next steps.

A Supply List is a customizable list of products you order regularly or want to keep for easy access. It lets you quickly add commonly purchased items to your cart without searching the full catalog.

Each Supply List can hold up to 100 items, and you can create as many lists as needed.

The Shop contains your full catalog of approved products — search, browse, and discover new items there.

Supply Lists are customized collections of products you create for quick access to items you order frequently.

Think of the Shop as the full store, and Supply Lists as your shortcuts.

1. Add the items you want to include to your cart
2. Navigate to Supply Lists on your homepage and click Create List
3. Enter a name for the list
4. Choose who to share the list with: entire organization, specific locations, or specific users
5. Under Quote Contents, select items from your cart or click Add All
6. Click Save

To Add Items: Add items to your cart → go to Supply Lists → click Edit Supply List → select items from your cart → click Save.

To Remove Items: Click Edit Supply List → click the trash icon next to the item → click Save.

My Supply Lists — lists you create and manage yourself for your own use.

Shared Supply Lists — lists created by another user and shared with you for team collaboration.

Company Supply Lists — available to your entire organization, typically used for approved, standardized products across all locations.

If a product is not in your Shop, email info@ptunited.com with the product URL or contact us via Live Chat. Our team will review and add it.

Send us a link to the item for review. Our team will determine whether we can source it through our vendor network. If not, we will recommend a comparable alternative whenever possible.

Click directly on the item name or image in your Shop to open the product page with full description, specifications, and pricing. From there you can add it to your cart.

1. Visit supplystream.ptunited.com
2. Click Forgot Password
3. Enter your email address and follow the instructions sent to your inbox

If you have issues, contact us at info@ptunited.com.

Email info@ptunited.com with the following details:

• Full name
• Email address
• Primary clinic location
• User role (Purchasing Director — can place and approve orders, or Purchasing Admin — can place orders only)

Our team will set up the account and confirm once created.

Email info@ptunited.com with:

• Clinic name
• Billing address
• Shipping address

Our team will add the location and notify you once it's available in the system.

Contact info@ptunited.com and our team will make the changes and confirm once completed.

Once tracking information is available, it will be emailed to you. You can also view shipment details from your homepage under the Approved Sales Order History section of SupplyStream.

In-stock items typically ship within 1–3 business days. Custom items or products on backorder may take longer. If you haven't received your order within 7 business days, contact us via Live Chat or info@ptunited.com with your Sales Order number.

Tracking information is uploaded as we receive it from our vendors. If tracking isn't available yet, an estimated arrival date will be provided when possible. Details are sent via email and visible in the Approved Sales Order History section.

Contact us via Live Chat or info@ptunited.com with your Sales Order number and the name of the missing item. Our team will review and assist.

If your order hasn't arrived within the expected timeframe, contact us via Live Chat or info@ptunited.com with your Sales Order number so we can quickly look into the status.