Privacy Policy

1. Overview

PT United, LLC is a physical therapy equipment and medical supply distribution company headquartered at 460 Amherst St, Suite 5, Nashua, New Hampshire 03063. We operate ptunited.com, supplystream.ptunited.com, and related websites and platforms (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

We collect information you provide when you:

• Fill out a contact or quote request form
• Create or access a SupplyStream account
• Place a product order or request a service
• Subscribe to our newsletter or marketing communications
• Communicate with our team by phone, email, or chat
• Apply to become a partner clinic or supplier

This information may include your name, email address, phone number, clinic or business name, mailing address, billing information, and any other details you choose to share.

Information Collected Automatically

When you visit our websites, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Device type and operating system
• Pages visited, time spent, and links clicked
• Referring website or search terms that led you to us
• Date and time of your visit

Information from Third Parties

We may receive information about you from third parties, such as business partners, industry directories, or publicly available sources, which we may combine with information we already hold to improve our services and communications.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill product orders and service requests
• To operate and improve our SupplyStream platform
• To respond to your inquiries, quotes, and support requests
• To send transactional communications (order confirmations, shipping updates)
• To send marketing and promotional communications (with your consent)
• To analyze usage trends and improve our website and services
• To prevent fraud and ensure the security of our platforms
• To comply with legal obligations and enforce our terms
• To manage our partner and supplier relationships

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We work with trusted third-party companies that help us operate our business, including payment processors, shipping carriers, email service providers, analytics platforms, and cloud hosting services. These providers only access your information as needed to perform services on our behalf and are bound by confidentiality obligations.

Business Partners

If you are a partner clinic or supplier, we may share relevant information with manufacturers or distributors to fulfill your orders or coordinate services.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of PT United, our users, or the public.

Business Transfers

If PT United is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our websites. Cookies are small text files stored on your device that help us recognize returning visitors, remember your preferences, and understand how our site is used.

Types of Cookies We Use

• Essential cookies — Required for our website to function properly (e.g., shopping cart, login sessions)
• Analytics cookies — Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies — Used to deliver relevant advertising (only with your consent)
• Preference cookies — Remember your settings and preferences

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, access controls limiting who can view your information, regular security reviews and updates, and secure data storage practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take steps to protect yourself, such as using strong passwords and keeping your login credentials confidential.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct inaccurate or incomplete information
• Deletion — Request that we delete your personal information, subject to legal requirements
• Opt-out — Unsubscribe from marketing communications at any time
• Portability — Request your data in a portable, machine-readable format
• Objection — Object to certain processing of your personal information

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites, including manufacturer websites, industry resources, and partner platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: